Terms & Conditions
Please note the following is required for a returns request to be accepted:
The request has to be less than 14 days since you have received the artwork, the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging. Please note artworks must be carefully returned in their original packaging* (where possible) in order to qualify for a refund. It is important therefore that you take care when unpacking received artworks. For artworks that arrived damaged we ask for a photo of the damage to be provided so that the artist can learn more about what went wrong with their particular shipment. Drawn to the Valley will pay for returns where items were damaged on arrival [*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.] The artwork is returned directly to the artist.
Please note: you have 14 days from receipt of the artwork in which to request a return and a further 14 days in which to fulfill it